1. Please find the Return Form enclosed with your order, follow the form to fill it completely and simply login your Aimer account at www.aimeronline.com to make execution of return, click order status, then click apply return, for exchange, please make return request at the first, after that, please make new order for exchanging procduct in favour colour and fitting size, and helping us to keep your prefered product in stock. The new order will be regarded as normal order, then the refund will only be issued when we received your returning product. Then, you will be kindly provided the return address via email by customer service team, and please give us a response via email with the tracking number and the feright service that you used for return your purchases.
2. On Return Form, please specify the information of return or exchange completely and correctly, such as Order Number, Product SKU, Colour, Quantity and returning or exchanging reasons. If you are going to make return, you should complete the first table, otherwise, complete both tables for exchange.
3. Please ensure all the returning item(s) are in unworn, unwashed, clean and undamaged condition with tags attached, then return it to us by using securely sealed shipping container and secure freight with Return Form. In case of the returned merchandises is/are not meet the our returning requirement, your refunded can not be issued to you and we will keep your returned merchandises, because we are not responsible for the cost the shipment to return these item/s back to you.
For further questions, please contact Aimer Customer Service Team via email email@example.com. Please make sure that your mail box which is allowed to receive replied email from us.